Refund policy

SB LUXURY SHOP RETURN & REFUND POLICY Effective Date: May 2026

ALL SALES ARE FINAL

All purchases made at SB Luxury Shop are considered final at the time of sale. By completing your purchase, you acknowledge and agree that no returns, exchanges, or refunds will be issued.

NO RETURNS OR REFUNDS

SB Luxury Shop does not accept returns or issue refunds for any reason, including but not limited to:

Change of mind or buyer's remorse
Incorrect size or fit selection by the customer
Items received as gifts
Duplicate or accidental purchases
Delayed shipments or shipping carrier issues
Items no longer wanted or needed

We encourage all customers to review product descriptions, sizing guides, and photos thoroughly prior to purchase.

CLAIMS & ISSUES WITH YOUR ORDER

In the rare event that you believe your order contains a defect or error, you may submit a claim for review. ALL of the following conditions must be met:

Tags Must Remain Attached All original tags, labels, and security tags must remain fully intact and attached to the item. Claims submitted for items with removed, damaged, or tampered tags will not be accepted — no exceptions.

Claim Submission Requirements All claims must include:

Proof of purchase (order confirmation or receipt)
Clear photographs of the item with all tags still attached
A detailed written description of the issue
Your full name and order number

Claim Window All claims must be submitted within 48 hours of confirmed delivery. Claims submitted after this window will not be reviewed.